Hi!

Thousands of candles can be lighted from a single candle, and the life of the candle will not be shortened.  Happiness never decreases by being shared.  ~Buddha

 
 

Ask your customer what they want and

 

they’ll tell you!

 

That’s exactly what we did. The feedback came from our client base: We love what you do but what about some short course options that we can send our team to? That’s what our clients were telling us.

 

So we designed a list of powerful 1 day workshop programs that cater for many different areas of Business and personal development. In fact we are running our customer service Workshop in week 1 of July. Then the Leadership and Influence workshop in week 2. Some others that may be of interest are Coaching and Mentoring in the workplace:

Conflict Resolution: Human Resource Management: Emotional Intelligence: Supervising Others: Sales Fundamentals: Proposal Writing: Project Management: Teamwork + Teambuilding: And the software computer skills like Excel – Word – Outlook 2007 and 2010

 

 

 

 

!!VERY EXCITED!!

 

About our upcoming Customer Service WORKSHOP followed a week later with our and Leadership and Influence program.

 

Attendees come along to get value from us and they will. However people don’t realise what value the trainers and other participants get from them.

 

As in life itself, - contribute to all situations and it will feel great to know you have made a difference to someone else

 

 

 

HAVEN'T SIGNED UP FOR OUR CUSTOMER SERVICE WORKSHOP NEXT WEEK YET?

 

It's ok!

 

!!REGISTER HERE!!!

 

WEIRD US OBSERVANCES

In July

July – Mobile phone courtesy month

 

 

July - National Ice Cream Month

 

 

 

July – National Hot Dog Month

 

 

 

July 15-21 – Rabbit Week

 

 

 

July 29-31 – World Lumberjack Championships

 

 

 

July 20-23 – National Baby Food Week

 

 

 

July 5th – National Bikini Day

 

 

July 22nd – National Rat Catchers Day

 

 

 

WELCOME TO SOME NEW STUDENTS!

 

Natasha Ramke from Graffiti Pro &

Beverley Bradbery from WMI Solutions

 

 

CUSTOMER SERVICE TIP

MEASURE      THEN

 

MEASURE      AGAIN - THEN 

 

MEASURE    SOME MORE

 

DETERMINE: why you measure the service procedures in your business

LET THE CUSTOMERS: Tell you what is important and what you should measure

ASK CONTINUOUSLY: The customer is the major player. Let them tell you how well you (and your competitors) are going

TRACK: The internal processes that are supposed to produce the results the customers tell you they want – as well as the actual results

TELL YOUR PEOPLE:

Everything you learn INCLUDING the positive stuff. You need to share all this stuff with your customer as well; they will be delighted you keep them in the loop.

 

FEATURE ARTICLE

*PHILANTHROPY *

I was listening to 612 ABC radio

 in the car earlier today

 and heard an interview with a

 self-made millionaire.

 Allan English is his name

 and he is setting about giving away

 $20 Million to help QLD

small businesses over the

next 5 years. What a wonderful

gesture from a person who

 thrives on Making A Difference.  

 

 (http://blogs.abc.net.

au/queensland/2011/06/the

-art-of-giving.html?site=brisbane&program=612

_morning  )

 

This is the link to listen

 to the interview: however

 his studies revealed some disturbing

 figures for me. He mentioned that 40%

 of millionaires in Australia declared

 Zero on their tax returns for

 *DONATIONS*. Anyone who earns

 $150K per year from their job

 is in the top 1% of income

 earners IN THE WORLD.

Anyone who earns over $33K

 per year in their job is in

 the top %5 of income earners

 worldwide. This begs the question:

Why are wealthy Australians reluctant

 to use their means to make a Difference? 

 

 

CORPORATE SHORT COURSES

 

Let's talk about how we can run a motivating education day for the team at YOUR WORKPLACE!

 

Excel, Outlook,

PowerPoint, Publisher,

Word

ESSENTIALS

AND ADVANCED TRAINING!

 

$165.00 per Attendee

 For every 5 your company registers

one participant is FREE