Good news story / forbidden by some

http://7pmproject.com.au/forums/thread.jspa?program=&messageID=2051256&#2051256

‘Geez’, it appears the Media in this country (and some of its followers) are challenged by Good News, from the response to my good news story about the Coffee Club last edition. I wrote it in the 7pm Project forum, You bet I mentioned the company otherwise the team I was referring to may not have been aware it was about them. I’m new to this online writing so I’ll try to abide by the ‘Rules? If I ever find them, but here’s a thing.                                                      

Can I be Controversial? ABSOLUTELY! Frankly I would rather support 10 exceptional people in a business place (whatever the business) and encourage them to strive to go further and set an example in order to Make A Difference, than entertain the people who criticize, review others and always have the ‘Rule Book’ handy, to freely let you know that you didn’t follow them.   

SMALL BUSINESS OWNERS          Measure your way to ‘customer service supremacy’

Nothing concerns people more than being measured against something. That’s a great thing by the way. Everybody wants to be liked. And business owners can help this along by making very clear standards measurements and informing the team what will be measured, how it is measured, why it is measured and what the reward is for attainment. Don’t forget the most important thing too is ask your team for their input all the way. That is, ask them if you could measure something else or ask them for suggestions on the best ways to report or record those things. While you are at it, arrange your team to be the ones that do the measuring. Nothing holds them more accountable than doing their own measuring.

Be wary though. Once you reward people or managers for exceeding turnover or reaching targets, that makes it clear to everyone what’s important to you as an owner / manager. You won’t foster supreme ‘customer value’ focus from your team, if you don’t make people aware that you’ll reward them for behaviour that truly serves your customers. It’s a great opportunity to strengthen your vision within your team.

THIS ISSUES M.A.D. CHALLENGE:

This weekend I challenge you to say “well done” to an employee that has done nothing more special than their job. Many of us work on Saturdays or late nights at least once per week. If we aren’t working we may be shopping. Why not go up to the supermarket sweeper and mention what a darn good job they are doing?

Last week I walked past a lady at the entrance of Woolworths and gave her a high 5 and said you are doing a great job. She looked at me strangely with a grin. She was wondering What the? – As I left she said ‘hey thanks’.

You know the theory behind these challenges is to be a little different. Just ask yourself ‘how many people would walk past a stranger and compliment them on doing something well’? I would love to hear back from people about the responses they received. BEWARE though, this activity will not only make them feel good, it will also make you feel great.

Bear this in mind. YOU DON’T HAVE TO DO THIS. No-one is watching you. It’s your choice to make a difference to others. 

Until next time – enjoy great things