A Note from Gary

Hi Subscriber,

I put the word out for a Joomla operator to work on my website and somebody put me in touch with a fellow called Gino Lancaster Well I emailed Gino and he replied saying he would get onto somebody and have them make contact.from Red Planet design www.redplanetdesign.com.au The word was, he was an efficient operator who owns a successful company and he may know of somebody.

The impressive part was that the person who had referred Gino had only heard of this chap and his reputation, from what many others were saying. He had not actually done any work with them. I became frustrated when I didn’t hear anything for about 1.5 weeks and out of the blue Gino called me to apologise for forgetting about our conversation. He assured me he would get immediately onto this and call me in a few days to see how I went.

About 3 days later I had heard nothing again, so I emailed the referrer to let them know Gino had let me down again and I forwarded my disappointment to Gino’s email as well. About an hour after doing this I received a long email from Gino, defending himself and his reputation, explaining the lengths he had gone to arrange something for me.

Now that we’ve had our giggle at the awkward position I found myself in, I of course lamented over other (dignified) ways I could / should have handled this situation. Clearly with a little more tact is the obvious answer, although after the first delay, there was a kind of expectation that had been created. Could I forward an email suggesting he may have forgotten me again? Should I have made contact with another expert immediately and bypassed the middle man?

I made a sincere effort and called Gino direct to apologise. He accepted thankfully and nothing more eventuated. This is great learning content for me personally though. I thank Gino for being involved and helping me with this. Sure I consider watch my communication style.    

The message for readers (and the writer) though, is the passion which Gino has about his own reputation and that of his businesses. I’m quite sure his response was not delivered from a position of competition between business owners but more from the pride in what he has created and the importance to him that his clients think nothing but Quality of his Brand.

 I applaud his response to this situation and understand fully why his name and company reputation precede him. Remember he was referred by someone who doesn’t know him, has done work for him or got work done. But its his name that was suggested by many people when we asked.

Credit Gino

Best regards,