Aprill 2011
The Garwen Philosophy
What's new?
Hi Subscriber ,

Welcome to the ‘new look’ Garwen philosophy. After a short stalling, due to growing pains the newsletter is back with some great tips, advice, news and a constant reminder of the benefits of having an ever improving population and work team. We have added two trainers to our team and an office manager. Tahlia is showing great skills and creativity.

 

We have linked with some quality professionals in our industry to enhance a quality RTO with the likes of Precision Group and a partnership with Bluestone Medical to assist with the training of medical industry staff in the business and leadership units. Our scope remains the same with Management, Business and ‘customer contact’ our primary focus.

 

We are considering new premises as we grow rapidly as well as new campuses on the Northside of Brisbane and on the Gold Coast. Our people focused culture is proving a hit as we provide quality training, but also realise that to study at our college we want to provide an experience as well.

 

Thanks to our supporters for your continued loyalty.

 

Customer service TIP:

Hire people that like people

If your business is serious about creating a customer service culture then when you get the opportunity to hire staff, (in any position) make sure you hire ‘people that like people’. Any manager or business owner can serve customers better with outstanding people.

 2 things to remember and give credence to:

Ø  Acknowledge that hiring people isn’t a quick process. Understand that it is a vital procedure and don’t take shortcuts

Ø  Focus the questions, interviews, test (or whatever your process of interview) on the applicants ATTITUDES.

 

When hiring for a position start with a profile of the ideal person you are looking for. This is harder than it sounds but don’t skip it. Most companies disregard this point. Invest enough time to see this stage through. Then stick by what you’ve selected as the ideal candidate. Ask questions about what they did in a similar situation.

 

Attitudes are the single most important measurement tool of a candidate. Skills can be taught or gathered or acquired over time. Attitudes cannot.

OBSERVANCES

 

 

April 2nd - WORLD AUTISM DAY

 

April 16th – WORLD ENTREPRENEURSHIP DAY

Think of yourself as on the threshold of unparalleled success. A whole clear, glorious life, lies before you. Achieve! Achieve!

 

-Andrew Carnegie

 
FEATURE ARTICLE

What if business owners saw training their staff as an incentive they offer as a reward to their team members, rather than the cost of an item that could inevitably lead to the employee leaving the company with improved skills?

 

Sure, there is always that ongoing risk that a key person will leave your business after you invest in their training. But that risk is there regardless.

 

If training was considered a reward instead of a chore then perhaps every workplace would foster employees that invited the opportunity to develop themselves and learn new things.

 

So is there a need to for RTO’s to be different? Perhaps there is a market for people driven training. Not just the training but also the experience. What if you were studying at a place that engaged the learners in such a way that they couldn’t wait to return for the next session. They are greeted with a friendly smile, offered there favourite coffee or hot beverage. Class sizes were small; they were contacted regularly to see if they were handling things OK.

 

Just imagine if this were the norm and not the exception. Consider the respect and enjoyment people would get from being involved in such an organisation. Wouldn’t most employees benefit from training in this instance?