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How to write award-winning webinar titles that sell!
Today's FAQ
What does the KRM web conferencing studio look like?
Valuable partnership for 11 years & going strong
"Our event assistant is an important and valuable member of our team. Her care and attention to each of our 60+ events every year directly impacts the success of our programs. Her involvement from inception to completion guarantees each of our programs is of the highest quality. We couldn't do it without her!"
Linda Shepard
American Bankers Association
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KRM Values =
Fair --
Respectful
Are you interested in getting more information about a specific service?
Email all feedback to awerner@krm.com.
Call 800.816.2640 ext. 429
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Want to offer ready-made webinars with KRM Virtual Podium®?
3 Easy Ways to Become a Marketing Partner
2. Call KRM at 800.816.2640
3. Fill out this form online.
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You can't fake great customer service
A message from KRM's President and CEO , Rick Olson
Repeat purchasers should be a vital part of your web conferencing event planning strategy. You've worked hard to get the attention of your registrants, you've gotten them to register (and pay) for your events, and you want them to have an excellent experience throughout every step of the process. All this with the hope they'll register for your events again and again ... and again.
We help to ensure repeat registrations by creating an exceptional experience for your registrants. Our customer service department, technical support staff and everyone at KRM is committed to excellent customer service.
3 core expectations of all KRMites
1. Strive for excellence in the way we serve our clients and their registrants
2. Have a sense of urgency and passion for our business
3. Embrace teamwork
These three important expectations set the groundwork for our ability to create a truly delightful experience for your registrants. We work to stand above the competition not only as your webinar provider, but as your partner who is committed to excellent service.
Fortunately for us, we don't have to make false claims about having great customer service. And, it doesn't take much to show you how important great customer service is for your registrants, how much it's appreciated and how valuable it is for the success of your webinars. These (very true) testimonials from your registrants do that for us.
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Services Showcase: Event Assist
- Would you like someone to help you with the details of managing your virtual events?
- Do you have less time to manage your virtual events than before?
- Has the staffing level in your office changed?
- Do you prefer not to fill in standardized forms and follow specific communication guidelines?
- Do you prefer to have a specific person to contact with questions about your event details?
At KRM, you build your events your way with the affordable option of taking care of your own event details and tasks, or choosing to have a KRM Event Assistant help you or do it for you.
If you would like help or prefer to have one person at KRM to contact with your event details and tasks, you have the option of choosing event assist services to guide you every step of the way.
Event Assist Services
A specific event assistant is assigned to all your events and will be the person you can call or email when you need assistance with your event details. Your event assistant will work with you to determine what kind and how much help you need for your events.
Your event assistant will:
- Help you expedite tasks, when necessary.
- Send you friendly reminders and keep track of all of the tasks and deadlines necessary to execute your events successfully. (This person keeps track of all the details so you don't have to.)
- Submit your event details for you instead of using your valuable time to fill out forms and submit data yourself.
- Review and verify your event details and information before you promote to make sure it's accurate and what you want.
- Coordinate your event details with the KRM team to make sure your events are planned and delivered the way you want them.
- Will involve your Account Manager whenever appropriate.
- Guide you through every step of your event planning, giving you the information and knowledge you need to do it on your own in the future (if you choose to do so).
This optional service is billed in 15 - minute increments based on an hourly rate of $87.50. You pay only for the time you use.
Contact your Account Manager, Ann, Chris, Janette or Wayne today at 800.816.2640 to arrange for your event assistant.
Secure and Reliable Services
Teleseminars & audio conferencing
Web conferencing
Streaming webcasts
Video conferencing |
KRMite Spotlight ... on Katie Hanvelt
Fun Quick Facts
Team Role: Operator
Years with KRM team: 2 months
Hobbies/Interests: I love animals, sports, watching movies and going to musicals and plays. I also love spending time with my family.
Phone: 800.816.2640 ext. 422
Email: khanvelt@krm.com Meet Katie ... I joined the KRM team in September and have loved every minute of it! As an operator, I am responsible for dealing with live events and helping your registrants get connected to your events successfully. You may also hear my voice on the other end of line calling you and your speakers for orientation calls.
Outside of KRM, I love to spend time with my family. I enjoy going up north with my husband (I'm a newlywed), spending long days on the lake and chilling out with our pets -our dog Cricket and our cat Cami.
I am passionate about animals and love being around them. I am a North Carolina Tarheels basketball fanatic and also enjoy watching the Green Bay Packers and New York Yankees!
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