Kudos to Great Customer Service: Do I need to wear make up?
KRM Customer Service received a call from a woman registered for a live webcast. She was a little unsettled because she thought that a webcast meant everyone would be able to see her.
Her question came with a bit of a nervous laugh when she asked, "Do I need to wear makeup for the event?"
The KRM Customer Service Representative (CSR) responded with, "Pardon me?"
She stated that she was a huge fan of the quite-famous speaker and asked, "Do I need to wear any mascara so I look good for the event?"
The CSR quickly relieved her aprehension by telling her that the only people who would be viewed for the live webcast are the speakers - the attendees are only viewing the presentation and that she wouldn't need to worry about her appearance because nobody would see her.
She was very relieved to hear this.
Contingency Planning for H1N1 and ... Your Annual Meeting
A message from KRM's President and CEO, Rick Olson
Earlier this month, a question appeared on an ASAE & The Center for Association Leadership discussion board about what kinds of contingency plans associations and other businesses are implementing for a possible H1N1 flu outbreak (and other health concerns) at their face-to-face meetings and conferences this fall.
There were important discussions about contract considerations with hotels and other venues, cancellation policies for conference attendees and more. There was also discussion about contingency plans for getting information to those who couldn't participate at the meeting in person.
Alternative For Those Who Can't (or Won't) Travel.
Whether your members can't afford to travel, won't take time away from the office or are faced with health risks, such as an H1N1 outbreak, that prohibit conference attendance, KRM offers alternatives for your members to attend your conferences and meetings from their home, office, or wherever they have computer access.
Yes. KRM Can Help You.
In our June 16th issue, I talked about KRM's 15 years of experience simulcasting live from face-to-face events. If you're looking to reach and engage your audience who can't attend your face-to-face meetings and would like to brainstorm solutions with simulcasting, let us know. We'll listen to your needs and work with you to develop the most appropriate plan for your goals, circumstances and budget.
I also want to share that at KRM, we have the technology and staff to help you create and distribute recordings of your face-to-face meetings and conferences. We can create a wide variety of file formats, process orders (securely!) and distribute your recordings.
Call us today to discuss the many ways KRM can help you with contingency planning and/or simulcasting your annual meetings and conferences to reach all your members, not just those who travel.
|Services Showcase: Customer Service & Technical Support
- You want your registrants to find value in your events and your content.
- You want them to be delighted with your event and to not be distracted with technology and logistics.
- You want them to purchase from you again.
We want that too.
This is why KRM offers customer service and technical support services for your registrants. We understand that many of you don't have the time and/or resources to handle the potential volume of support calls and question that come from your webinar registrants and attendees.
Our customer service and technical support teams are specifically trained to handle questions from your audience ... and more. We treat your members with the highest level of customer service - as if they were our own customers.
Questions Your Registrants Ask
Call your KRM Account Manager today - Ann, Chris, Wayne or Janette at 800.816.2640 to see how we can help you support your registrants
- When will I get the handouts?
- What is a webinar?
- How do I test my computer?
- What do I if I have a new email address?
- How do I register without a credit card?
- Why can't hear anything from my computer speakers?
- What is the start time of the webinar where I am?
- How do I verify a credit card charge?
- Why can't I can't see the slides on my computer?
- What do I do if I have a firewall and can't view a streaming event?
- Who should I contact if I can't find the handouts on the CD?.
- Do I need to wear make up for a video event?
Secure and Reliable Services
Teleseminars & audio conferencing
KRMite Spotlight ... Jerry O'Brien
Fun Quick Facts
Team Role: Software Engineer & Technical Support
Years with KRM team: 5
Hobbies/Interests: Singing, theater, kayaking, biking, hiking and gardening
Phone: 800.816.2640 ext. 413
Meet Jerry ...
My role at KRM is both challenging and exciting because it's always changing to meet your needs and those of your audience. I shift between two very different worlds -- working with abstract software models and working with clients and registrants.
I started out with a technical degree in electronics technology and took a job with Sandia Labs in Albuquerque when computer programs were kept on little rolls of paper with holes. I went back to school at UNM in the computer engineering department, but after one structured programming course I changed to computer science and earned my bachelor's degree just about the time that newfangled "hypertext" was being organized into the World Wide Web.
My experience as co-owner of a small Internet service provider gives me the patience to listen to your customers and help them on their level of computer competency. It's very rewarding to take a frustrated customer to a relieved "thank you." As a web developer, I adapt our enterprise registration software and build tools to create a streamlined user experience for your audience and uniquely branded for you.
Site Roster, Certificate Manager and myLibrary are some of the products I've created at KRM. I also maintain the KRM extranet. I enjoy working on these types of projects and taking a tedious manual process, automating it and putting it into the hands of the person who needs the information.
It can be a struggle sometimes to keep up with technology and Internet services like social media that are constantly changing, but for someone like me who just can't do routine, it keeps life interesting.
In my free time, I love to go out for walks reading a technical magazine to "kill two birds with one stone."