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MainStreet Journal.  We want you to be informed with up-to-date articles and new programs offered only to MSC members all in an effort to help your business grow and prosper.   - MSC Leadership Team


Sure, you want the phone to ring off the hook with new customers. After all, new customers mean more sales revenue, right? Whether you own a restaurant, spa, or CPA firm, you care about new business. So it stands to reason that the most common way business owners get started with social marketing is to try to come up with creative ways to hook new customers. But guess what? If you're just starting out with Facebook and Twitter and you're focusing your efforts on reaching new customers, you're missing a big opportunity to jump-start your marketing. A more effective goal is to focus first on making your loyal customers even more loyal.

Your loyal customers are the lowest hanging fruit for getting a quick return for two reasons:

1. They are the most predisposed audience for your brand. In other words, they're open to what you have to say.

2. When they engage with your posts, they are endorsing you. There is simply no more powerful marketing message than that.

So what should you be doing to cater to loyal customers?

1. Offer spontaneous "loyal customer" discounts on your Facebook page.

2. Encourage folks in your physical store to "like" content on your Facebook page.

3. Use your campaigns to ask your customers how you can make your services even better for them.

4. Thank your best customers by name (if appropriate in your business) in your Facebook and Twitter posts.

Alex Chang
Chief Executive Officer
Roost
San Francisco

Meet Our Leadership

Vice President - West Metro, MN
 

Paulie Skaja-Bell

As a certified life coach with Dragonfly Journey, Paulie Skaja-Bell enjoys helping people transform their lives and sees this same philosophy in the foundation of MainStreetChamber™. Having held positions such as welder, bartender, sales rep, IT project manager and more across many industries, Paulie is able to communicate with people from all walks of life because she gets it. 

Managing projects for Fortune 500 companies, creating nonprofit organizations, and running her own business have helped Paulie understand the importance of meeting people, developing relationships and making connections; she is a natural networker, which will benefit Chamber members everywhere.

Paulie Skaja-Bell is excited about becoming the West Metro Chapter Vice President and looks forward to helping members connect and grow their businesses.

10 Tips for Successful Business Networking

by Stephanie Speisman

Effective business networking is the linking together of individuals who, through trust and relationship building, become walking, talking advertisements for one another.

1.  Keep in mind that networking is about being genuine and authentic, building trust and relationships, and seeing how you can help others.

2.  Ask yourself what your goals are in participating in networking meetings so that you will pick groups that will help you get what you are looking for. Some meetings are based more on learning, making contacts, and/or volunteering rather than on strictly making business connections.

3.  Visit as many groups as possible that spark your interest. Notice the tone and attitude of the group. Do the people sound supportive of one another? Does the leadership appear competent? Many groups will allow you to visit two times before joining.

4.  Hold volunteer positions in organizations. This is a great way to stay visible and give back to groups that have helped you.

5.  Ask open-ended questions in networking conversations. This means questions that ask who, what, where, when, and how as opposed to those that can be answered with a simple yes or no. This form of questioning opens up the discussion and shows listeners that you are interested in them.

6.  Become known as a powerful resource for others. When you are known as a strong resource, people remember to turn to you for suggestions, ideas, names of other people, etc. This keeps you visible to them.

7.  Have a clear understanding of what you do and why, for whom, and what makes your doing it special or different from others doing the same thing. In order to get referrals, you must first have a clear understanding of what you do that you can easily articulate to others.

8.  Be able to articulate what you are looking for and how others may help you. Too often people in conversations ask, "How may I help you?" and no immediate answer comes to mind.

9.  Follow through quickly and efficiently on referrals you are given. When people give you referrals, your actions are a reflection on them. Respect and honor that and your referrals will grow.

10.  Call those you meet who may benefit from what you do and vice versa. Express that you enjoyed meeting them, and ask if you could get together and share ideas.

Stephanie Speisman is a Success Coach who coaches groups and individuals in business networking skills based on her booklet "99 Tips for Successful Business Networking." www.strategiesforchange.com

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