MainStreet Journal
Engaging Small Business for Growth and Profitability


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10 Must-Haves for Better for Word-of-Mouth Marketing

These tactics can help enhance your credibility when attending networking events.


Word-of-mouth campaigns can be a valuable tool in your business's overall marketing

strategy. They often generate quality referrals because customers rely on recommendations from trusted sources more than they do from advertisements. Additionally, the costs associated with running a successful word-of-mouth campaign are usually a fraction of what a traditional advertising campaign can run.


But what you save in dollars spent you will need to replace with time and effort. On top of delivering the highest quality product or service possible, you'll need to plan and execute a schedule of networking events that will put you in front of people and begin to build your credibility.

Below, I've assembled a list of 10 credibility-enhancing materials that you should have at your disposal in order to make the most of every networking opportunity

and ultimately build a successful word-of-mouth campaign. Not every item should be used at the first point of contact with a potential client or someone who can refer clients to you.

 

For the Early Networking Stages:

1. A one-page flyer.
Have a brief overview of your business ready to pass along at all times in case you meet someone while networking who wants to quickly pass along your information to a prospective client he or she knows. You should have a hard copy to fax and an electronic copy to email.

2. Question-and-answer sheets.
One of the quickest ways to learn about a person's business as a networker, and for him or her to learn about yours, is to make the initial meeting as organized as possible. A sheet with questions that you can each ask each other can ensure you don't forget to find out the information that could lead to a quick referral.

3. Testimonial letters from satisfied clients.
This can be one of the most effective ways to showcase the quality of the products or services you provide. You can keep hard copies in a binder or post them to your website. If you have a LinkedIn profile, ask the clients in your network to "recommend" you.

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Three Ways to Prepare for a Business Launch

From showcasing expertise to soliciting feedback and offering free samples, consider these tested strategies for startup success.

 

For aspiring entrepreneurs, ample preparation is an important element in starting

a business that can greatly increase the chances for success in a competitive marketplace.

"If I think about 1,000 start-ups, maybe 10 will be around in 10 years," says Steve Tennant, an Orinda, Calif., consultant, who advises Silicon Valley start-ups. "More than 900 are situations where people have not done nearly enough homework to see if there's an important customer problem and if they're actually solving that problem better than everybody else."

When preparing to start a new venture, you need to determine whether there's a market for what you want to sell, differentiate yourself from competitors and line up potential customers. Here, three entrepreneurs share the successful strategies they used before starting their businesses.


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Dear Subscriber,



Succeeding in business is about building smart relationships. That’s why MainStreetChamber has partnered with Office Depot to offer ALL Chamber Members the Office Depot Rewards Platinum program. Rewards Platinum is a loyalty program for small and medium businesses. As a Platinum Rewards member, you get great deals. You get award-winning customer service. You can shop the way you like (online, by phone, by fax, in-store). Office Depot Rewards Platinum: the smart way of taking care of business.

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Meet Our Leadership 
President - Buffalo, NY

Daniel C. Judge

Daniel Judge is a life-long resident of Western New York and a graduate of SUNY at Buffalo with a B.S. in Business Administration.  Daniel spent the majority of his working life in positions of Sales, Sales Management, Training and Supervision, with the past 20+ in the Insurance Industry. 

 

Starting out in Personal Sales in 1989, Daniel quickly moved through a series of Management positions with several local companies, eventually entering the world of Employee Benefits and Worksite Marketing in 1995.  In the 15 years that followed, his expertise in this area grew until he was offered the opportunity to open a General Agency for Colonial/Paul Revere in the Buffalo Area in 2010.

 

Colonial/Paul Revere is an Industry Expert in the Design, Communication and Implementation of Voluntary Employee Benefits, specializing in the small to mid-size (5 –50) employee market.  It was while working in this market that Daniel realized that there was a definite void in the products and services available to these hard-working folks, who truly are the life-blood of our American Economy.

 

Therefore, when the opportunity came up for Daniel to open a chapter of MainStreetChamber in the Buffalo, NY area, he decided to go for it.  Daniel immediately recognized that the power of the Internet, combined with the exciting new world of Social Networking, would create a vehicle that could serve the small and independent business owner in a way like never before. 

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President - Eastern North Carolina


Wanda Grindstaff

Wanda Grindstaff has a vast background in sales, marketing, and management in fields including the airline industry, neutraceuticals, human resources, and personal development, to name a few. Wanda is a Speaker, Writer, Marketer, and above all, a Motivator. Having traveled the world for both business and pleasure, Wanda developed a unique ability to understand and communicate with people of various cultures and backgrounds.

 

Her combined experience and interpersonal skills are the attributes that have earned Wanda the label of “Edu-tainer.” Wanda has been an Entrepreneur for her entire adult life and believes strongly in the role of the Small Business Owner as an integral part of both the U.S. and global economies.

 

Wanda’s passions lie in public speaking, writing, and enjoying life to its fullest. As a result, seven years ago Wanda uprooted her life in the mountains of North Carolina and moved to its shore, where she now enjoys the coastal lifestyle.

 

Wanda is presently co-owner of an emerging marketing company. She also appears occasionally as a guest on a QVC show, “just for the fun of it.” Wanda is currently working on a book to educate business owners on how to get customers to come to them, and already has plans to co-author her next book with her business partner. Wanda has conducted numerous seminars for small business owners on the subjects of Marketing and the Law of Attraction, which is what led her to MainStreetChamber.

 

It was a natural fit. “Of course, with MainStreetChamber now in the picture, I will need to add a chapter to my book on the power of MSC membership,” Wanda stated.

 

As a native North Carolinian, Wanda is very excited about starting a new MSC chapter in Eastern NC. She feels it is the next logical step for her to assist many more business owners in achieving their ultimate goals and improving their bottom line. Eastern NC is ready for MainStreetChamber and Wanda is ready to make it happen for the local business owners.

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President - Long Island, NY


Donna Noyce

Donna Noyce is a professional and creative Entrepreneur with a passion for bringing new and innovative solutions to the business community.


Donna’s career path has ranged from Administrative Executive to Sales Agent, Manager, and Business Owner.  Having worked a great deal in sales and marketing is what drove her to begin her own marketing company. “The beauty of working in sales is that you ultimately learn a lot
about many different industries, something that’s proven invaluable in providing business solutions to various types of clients,” Noyce said.


Donna’s deepest passions are the Law of Attraction, Entrepreneurship, reading, writing, and enjoying the beach and all it has to offer.  A
native New Yorker, Donna grew up in (or as the locals say, “on”) Long Island.  Donna also lived in coastal North Carolina for severalyears where she met her current business partner and fellow MSC Chapter President.  Donna loves to share her knowledge and expertise and frequently demonstrates that good will mentality in the Meetup group she runs, as well as with her colleagues and peers.


Donna has experience as a public speaker and aspires to do more of that in the future.  With a new book about Entrepreneurship co-authored with
her business partner on the horizon, Donna envisions gaining a lot of aspiration as a MainStreetChamber Chapter President that will contribute both to the content of the book, as well as additional speaking opportunities.


“I consider myself both an idea person and a 'people person.' For most small business owners, while in the throws of everyday business
operations, it is often difficult to see solutions, yet the problems seem to accumulate.  I love to help business owners solve problems and increase 
their bottom line.  From a business perspective, there is nothing more gratifying than a happy customer,” Donna stated.

Donna is eager to help Long Island business owners and shares the goals and overall mission that MainStreetChamber has set forth.

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