Headquarters                                                              PPLSolutions 
Experience.  Execution.
February 2010
PPLSolutions' Meter-to-Cash (M2C) services enable your energy company to be successful at a low cost. Our team has stellar industry experience and can smoothly guide your organization into positive growth in deregulated markets or increased customer satisfaction in regulated markets. This newsletter spotlights a few of our many products and services designed specifically for the energy industry.
Multi-Tier Customer Care 
With PPLSolutions you can provide the “Best in Class” customer care and service you envisioned for each region and customer segment. There is no longer a need to use a "one-size fits all" approach. Instead, deliver the desired service level intended for each customer segment.

When your company partners with PPLSolutions you will employ a customer care strategy that provides differentiation in the target markets and achieves a sustainable competitive advantage. PPLSolutions' reporting and analysis will enable your company to adapt to changes and pursue opportunities.  Learn more...
Capability to bill the complex products the market demands

The PPLSolutions' complex billing application is a proprietary billing application designed specifically to provide the billing capabilities required to be competitive in the deregulated and regulated markets.  

This scalable billing system can handle more than 1 million bills per month. In addition, it can support multiple billing locations while associating an individual bill account with the source location. Billing transactions and determinants are monitored on a real-time basis. Increase customer satisfaction by offering summary billing, which allows customers to receive one bill for multiple service addresses.  Learn more...

End-user Self-Service:  A key enhancement in the retail market

Web self-service is a new approach to customer relationship management. The self-service application enables end-use customers to access information and to perform routine tasks over the Internet, without requiring any interaction with a customer service representative. The primary goal is to provide customers with the flexibility to access self-service functionality 24 hours a day, seven days a week.

PPLSolutions offers an online payment option to your customers in addition to automatic debit and other traditional payment methods. Providing your customers with multiple options for paying their bills increases on-time payments, thereby improving cash flow and enhancing customer satisfaction.  Learn more...

I encourage you to take a few moments to learn more about how PPLSolutions can help your retail energy company achieve business objectives by affordably entering into new target markets such as Pennsylvania with speed and accuracy.
Visit our website at
www.pplsolutions.com to find out more about our expansive back-office services designed exclusively for utilities and retail energy suppliers.

Regards,

Joseph P. Clifford
Vice President Business Development
PPLSolutions