Tips for Successfully Receiving TBF eNews
After sending out our first official newsletter using Benchmark, we noticed we had numerous 'bounces', definitely more than we would like to see. That means many of our members did not receive last week's eNews. We want everyone to be able to receive updates via email.
What is a 'bounce'
Soft Bounce: When the email has bounced with a reason indicating short term issues with the recipient, they are flagged as soft bounce. These email addresses could later be available in future newsletters. They include reasons like "Quota exceeded", "Too much sessions in a connection", "Temporary local problem", "Out of Office AutoReply"
Hard Bounce: When the email has bounced with a reason indicating permanent issues with the recipient, they are flagged as hard bounces. The reasons for such bounces could be : "Mailbox not found", "unknown user", "mailbox is no longer active", "incorrect domain".
With the hard bounces, that means TBF needs your new email address. Please contact us so we can make sure we have your correct email.
Opt-in Newsletter Signup
We have added a yellow button "Subscribe to our Newsletter" sign-up link on our website and facebook page. This allows us to successfully collect contacts who are missing out on our eNews! If you are still not receiving TBF eNews in your inbox, please use this tool to be added to our list.
No Spam
We will be doing everything we can on our end to try to make sure our eNews doesn't end up in your inbox as spam. We have a spam checker that will help us make sure our eNews isn't 'spammy'.
Here's what you can do:
Add tisha@bassfederation.com to your address book.
Most email providers will allow you to successfully receive email in your inbox from anyone who is in your address book. But this still doesn't guarantee you will receive it.
We are striving for a better 'open rate' as the eNews progresses. If you still haven't received it, email or call us and we will make sure we at least have your correct email address.
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