 Where Do Frontline Leaders Struggle?
Headlines tell us that leadership readiness at the frontline is in crisis mode:
"HR leaders rate their first-line managers as their 'least ready' workgroup, even less capable than their entry-level employees."
2010 Bersin & Associates Report
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Establish Trust
Part of becoming a great leader is to first establish trust. Trust can be built...if you follow a few key principles. But, you have to follow all the principles. It doesn't work if you only follow some of the principles some of the time. Here are six principles to practice.
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Etiquette, Is It Practiced With Your Customers?
Despite education, experience and expertise it is still easy to forget simple etiquette guidelines when working with customers whether in person, on the phone or through email. Here are a few tips to use as reminders with your team in order to deliver a positive customer experience. Read More...
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As Ken Blanchard reminds us: "People want to be magnificent. It's the job of the leader to bring out the magnificence in people and create an enviroment where they feel safe, supported, and ready to do the best job possible in accomplishing key goals."
To set new leaders off in the right direction and to give them the tools they need to lead others, we offer "Great Leaders," a foundational session focusing on understanding the importance of servant leadership development through character and competence. The session also helps develop skills to engage employees and effectively execute priorities.
We are here to help you create and implement your leadership development strategy and as always, appreciate the partnerships we have formed to bring out the magnificence in your people.
Regards,
Vicki Jodsaas
The Competitive Edge
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Where Does Your Company Stand On Strategy?
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Business Strategy:
- Defined & Implemented
- Defined, not implemented
- Not defined
- Don’t know
Brand/Marketing Strategy:
- Defined & Implemented
- Defined, not implemented
- Not defined
- Don’t know
Your answers should determine if you have strategic planning gaps.
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- Anne Cummings, The Whaton School-
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“Be very clear about who you are, what you are good at, and want you want to be. If you think about leadership, it is ultimately about motivating and aligning people toward a vision. The vision is where you want to go. Your legacy is the impact you want to leave for the people and the company after you are gone.”
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