PK4 Software Technologies Pvt. Ltd. Newsletter Archive - Whats the Buzz at Impel CRM

September-2011

IN THIS ISSUE

Kool Feature

Impel Field Reporting

Do you know how much inventory is actually being shipped out by your distribution channel? Can you plan manufacturing cycles based on sales in the retail channel? See how this is possible with Impel CRM's Field Reporting.

Get the true pulse of your business across the country with detailed and summary secondary and tertiary sales and inventory data – all via SMS.

A simple SMS from the field combined with Impel’s powerful Ad-hoc Reporting Engine, gives your management team access to secondary and tertiary sales and inventory data for strategic planning and decision making.

Click here to know more on Impel CRM's Field Reporting.

Greetings!

Customer Relationship Management (CRM) is a strategy that focuses on building strong relationships with customers across all departments. CRM reduces costs, increases efficiency and improves customer satisfaction. We are happy to bring you news from the world of business and of Impel CRM.

Loyalty Management now in Impel CRM.

Today’s retail market leaders get more than 80% of their sales from loyalty program members. Wouldn’t it be great to replicate that? Now you can, with Impel CRM’s new Loyalty Management module.

Impel CRM’s Loyalty Management module enables you to plan and execute programs that encourage customer participation through points / reward programs. Your reward programs can be tailored to encourage specific customer behaviours. A stand-alone Loyalty program gives you basic information about the customer. With Impel CRM’s integrated Loyalty Management module and powerful analytics, you can identify and differentiate between profitable and non-profitable customers.

Click here to know more on how Impel CRM can help you build a strong, sustainable Loyalty Program enabling you to increase gross sales and your profit percentage.

E-mail Ticket Mechanism in Impel.

Is there a disconnect between service desk email requests and ticket creation? Finding it hard to track and manage your email service requests? All this can change with Impel CRM's E-mail Ticket functionality.

E-mail Ticket - a smart and simple way to capture, track, resolve and audit trouble tickets, service requests via email with ease - in one centralized support automation CRM solution. Email Ticket sync's everything from tickets to contacts to activities and responses which not only streamlines your support processes but also bridges the disconnect between the email requests and ticket creation. Enriched with features like automatic alerts, notifications and ticket routing, Impel Support Automation module transforms your Customer Support.

Click here to know more on how Impel CRM can help you improve your support process.

We hope that you have enjoyed this issue of The Impel CRM Times. We look forward to hearing from you. Write to us today or visit our website to know more on Impel CRM. Also you could sign up for a Free Trial to look at the future of managing your customer relationships.

Best Regards,

Team Impel
PK4 Software Technologies Pvt. Ltd.