December  2012

Welcome to the THIRD edition of the Contractor Connection Consumer Services Monthly Update, BLUEPRINT. 

This month’s edition focuses on the importance of COMMUNICATION with your customer.  

There is no other single issue in any business that is more important than good COMMUNICATION and that rule certainly holds true for remodeling.  From the first interaction with the customer you have the unique opportunity to set the expectation for the project and process.  Are you going to over promise in the beginning to get the sale, only to have an unhappy and unsatisfied customer at completion?  Or are you going to set professional and realistic expectations for how that project will progress and at completion have a customer that will sing your praises to others?  The choice is yours…… make it a good one! See below for communication tips and tools as well as ways to cross check your communication path.

As always, we value your feedback and any ideas or topics you would like to see featured in BLUEPRINT. 

Enjoy!

Chip Bifano

 
Communication Tips
by David Lupberger

 
In every remodeling job, you are not only selling a project, but you are selling an experience. 

There are a lot of negative impressions homeowners have about the construction industry, so to be successful in the remodeling world, one of your biggest jobs is to guide homeowner through the remodeling process. 

Successful contractors understand this, so they gear their efforts towards reducing homeowner fears, and dealing with the inevitable upsets.  Emotional homeowners are not the exception-they are the rule.


Click here to read more.

 
Consumer Services
Communication Checklist

 
From the Consumer Team’s Corner

Checklist to Expedite the Estimate Process

  • Confirm that CCC has completed their review process
  • If changes suggested – modify and resubmit
  • Present estimate to consumer/member
  • Update XactAnalysis that estimate has been delivered to the consumer
  • Follow up with the consumer or member, review options present alternatives if applicable
  • Sign the job and get started!
 
Call for 
Field Photos

 

Periodically we will showcase a photo series from the field.

Did you face a unique set of challenges, a huge project, a remarkable remodel?

Send us your before and after pictures with your company name and a small explanation of the job.  

Then check next month's issue of "BLUEPRINT", the Consumer Services Monthly Update, to see if your photos were featured! 

Send Pictures to 
photos@contractorconnection.com


See Below for our FIRST FEATURED SUBMISSION. 

 
 
Myth
When adding notes to XactAnalysis for Consumer Services assignments, the Estimate Reviewer and Customer Service Representative are notified of the note.

Fact
The Estimate Reviewer and Customer Service Representative are notified of the note only when you enter their email address in the “Email To:” field of the XactAnalysis note.

California Restoration Contractors
Photo Submission

Thanks to California Restoration Contractors for answering the "call for photos" and sending in some great shots of their recently completed work. 

Beautiful Job!


 
Common Problem - Easy Fix
We took some of the top problems we hear from calls and emails and outlined some simple solutions. Even though these may seem obvious - the key is in consistency.
Every job - Every time. 
 
 
Consumer Services Leaders
Each month we highlight the companies that are realizing their potential
in the Consumer Services program.

Big Wins
(November 2012)
Top 3 Largest Single Job Sold 

Check here each month to see who is landing the big ones. 

Pinnacle Restoration Group  (AZ)
$68,450 

BKA General Contractors (TN) 
$17,931 

Mark 1 Restoration (PA)
$13,924 


The Closers
(YTD)
Top 3 Job Close Ratio (Min. 5 Jobs Sold)

  Each month we will highlight
the network's top closers YTD.

Firedex of Butler (PA) 
100%

PDR North Georgia (GA) 
75%

Hersum Construction (CA) 
D.Y. Calison (CA) 
71%


Heavy Hitters
(YTD)
Top 3 Most Jobs Sold

These companies are scoring big with the most jobs sold.

Shamrock Restoration (VA)
48

T & T Contracting (VA)
36

Quality Roofing (TX) 
31