Avoid Moving Day Mishaps
Moving day is an exciting transition to a new future. The information below can help you make sure it's a great experience that goes smoothly:
1. Consider "Full Replacement Value" insurance rather than the moving company's default insurance.
Many people assume their homeowner's insurance covers them during a move, but it may offer minimal or no coverage once your possessions leave your home.
Moving companies usually offer extra insurance that covers your belongings for the full cost of repair or replacement. (This is
not the standard "Released Value" insurance that all companies offer by default.) The Yelp review below demonstrates the danger of using the Released Value insurance option:
"Our Adirondack chairs were so disassembled they were nothing but kindling. LOTS of breakage, lots of missing items, items that were not ours were mixed in.... the total insurance offer for almost $8000 in damage was $272.30." (
Yelp review.)
There is no additional charge for Released Value insurance, but it typically insures your belongings for only around 60 cents per pound, meaning that if your 40-pound, 50-inch flat-screen TV gets broken you'll receive around $24 rather than the $800 it would take to replace it. (Possibly even less if the move is within the same state.) This is why experts consider Full Replacement Value insurance a much better option.
Read more about
the different types of moving insurance here. Independent insurance companies such as MovingInsurance.com also offer policies specifically for moves.
2. Make sure you know who will do the actual moving, and always obtain the proper documents from the moving service.
A moving company has its own trucks and equipment, whereas a moving broker contracts out to one of many companies, making it much harder to research the people who will ultimately be handling your possessions. In addition,
a moving company may not be obliged to abide by the broker's estimate, according to the MovingScam website.
Not being clear on this kind of information can lead to stories like this one:
"Vera made it to Dallas all right, but her stuff never arrived. We’re talking about a lifetime of memories and mementos and possessions, all gone without explanation." (
KOB4 News.)
This trusting customer believed the movers when they told her the reason they showed up in a U-Haul truck was because their regular moving truck broke down. They were a subcontractor of the company she initially contacted, and because
she never received a bill of lading she has no way of proving they ever had her possessions.
The
Protect Your Move website recommends that you
always obtain the following documents:
a) Estimate; b) Order for Service; c) Bill of Lading; d) Inventory List.
There are many good moving brokers out there; however, because relying on someone else's judgment to choose a company you may know nothing about can increase your risk, when working with a broker it's helpful if you can find out who the subcontractor will be.
3. Go above and beyond to research companies in order to find someone honest who values their own good reputation.
Moving day is a time when an ethical company can make all the difference in the world. Customers with travel deadlines to meet and no last minute options create a playground for unscrupulous contractors, and anyone who drives away with all of your possessions in their truck will always have the upper hand to some extent. Choosing the wrong company resulted in this homeowner's complaint:
"I put down a $150 deposit, and was told before the movers showed up that the rest of the $1869 would be due on delivery. When the movers showed up, the price jumped to $5012.50, and the movers demanded half of that on the spot or else there wouldn’t be a delivery!" (
MovingScam website.)
When considering a moving service,
search online for the company name followed by the word "reviews" or "complaints". Again, if you're working with a broker try to find out who their subcontractors are. It's a good idea to read through the reviews rather than just relying on the number of stars in the overall rating.
Tip: Don't rely solely on BBB reviews, and on Yelp also read "other reviews that are not currently recommended", linked to in light grey at the bottom of many Yelp review pages.
- The moving company or broker won't do an in-home estimate. Experts recommend never agreeing to a phone estimate.
- They require a hefty deposit up front. (A small deposit of $100 or so may be reasonable to protect moving companies from people who book a moving date just to receive free packing supplies.)
- The company vans are unmarked. A common excuse is that it's because they're so busy that they had to rent an extra truck.
- They want you to pay based on volume, which means the price can be inflated by movers who pack only one or two items per box. Interstate moves should be charged by weight, while intrastate moves are often charged by the hour.
- The company phone is answered with a generic "Movers" or "Moving Company".
- There is no listed physical address. Moving companies need storage locations for trucks and furniture.
- The movers demand more money on moving day. The original estimate is affirmed once they start loading, which is why dishonest companies sometimes refuse to start loading until the customer signs a new, higher estimate, according to MovingScam.com.
- The moving company does not have a DOT (Dept. of Transportation) number or MC (Federal Motor Carrier) number.
"Understanding Moving Estimates"
It's good to understand which of the three main types of moving estimates you may be offered. The best is a "Binding Not-to-Exceed" estimate, according to the article.
"Understanding Valuation and Insurance"
The title makes the article sound like a slow read, but it's actually extremely helpful and clearly explained - definitely worth taking a look at before moving day.
"Tips for a Successful Move"
Helpful tips for interstate moves. (Interstate moves are federally regulated, while moves within states are regulated by the individual state.) The site also provides a list of
state-level enforcement agencies here.
The tips above can help make moving day an exciting transition and a good experience.
Please feel free to share this newsletter with anyone you know who is planning a move this year.
